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Nayland Save our Post Office campaign

Announcement from Nayland Community Stores Ltd (NCSL) 9th August 2018

Residents may already be aware that Nayland Post Office lost its paper round services this week after receiving notice from a key employee.  This is a material change for the business both in terms of revenue and footfall and so the NCSL Board met immediately to examine the impact on the proposed community startup.

It is with great sadness and disappointment that the NCSL Board have decided, in the light of the recent circumstances, it is no longer in a position where it can recommend to the village that there is a working sustainable model for a community-run Post Office and retail business. 

In that context, the directors resolved not to continue with the commercial work to save Nayland Post Office. We met with postmistress Patsie Ford earlier this week and informed her of our decision and made it clear that this is not a reflection upon her current business which is remunerated in a different mannerThe Post Office is open for business as usual under Patsie Ford’s ownership and we encourage you to continue to use it as normal.

We will be notifying all parties involved, and will make a public address at the Community Council Meeting on Wednesday 5th September at 8pm at the Church Hall, Bear St, Nayland.

The NCSL Board and wider executive team would like to place on record their thanks for your support of this cause, and regrets that this transaction has not come to a successful conclusion for the village.


See the update following the Public Meeting held on 12th July

Volunteers Needed


Social Investment Tax Relief
The Company has obtained clearance from HMRC that the share issue will qualify for SITR (Social Investment Tax Relief). Click for details issued by HMRC explaining how tax relief may be sought by tax payers once the share issue has taken place

Working together to keep
Nayland's commercial heart alive 

This is the basis for saving the Post Office, but we need the community buy-in to make this work. In brief:

  • our Postmistress is retiring, which means the Post Office will close
  • the village wants to save our Post Office, so an executive group was formed to make this happen
  • a community company - Nayland Community Store Ltd - has been set up, to run the Post Office as a community enterprise
What we need from you, your friends and neighbours, and all local residents, is a pledge for shares in YOUR community company

A share is £25 and we are appealing to everyone to make a pledge to extend the ownership of our venture as wide as possible throughout our community

The money raised will be used to refurbish and secure the premises from the rest of the building, install new computer systems, pay staff wages,purchase stock and fixtures, and pay for rent and other overheads.

If you are reading this and you haven’t already made your pledge, there is still time to become a valued supporter. Detailed information can be found on our website and pledge forms are available at the Post Office counter

Pledges can be made using the forms below or you can text your pledge with your full name to 07970 968 882

Pledge Form (print version)
Pledge Form (electronic version)

Completed forms can be placed in the Pledge Box in the Post Office or returned to the address given on the form; or you can text your pledge with your full name to 07970 968 882


Nayland Community Store Logo


The Nayland Community Store has its own website and Facebook page:

Facebook: Nayland Community Stores

Next Meeting:
are available below:

Pledge Pillar Box